Purchase Options – Cancellation Policy

This cancellation policy applies to all purchase options offered by GOATS, including one-time purchases and subscription-based orders (if available).

One-Time Purchases

For standard one-time orders, cancellation is only possible before the order has been processed or shipped.

If you wish to cancel your order, please contact us immediately at:
📩 info@goats.at

Once your order has been processed, packed, or shipped, cancellation is no longer possible. In such cases, you may refer to our Refund & Return Policy for further information.

---

Subscription Purchases (if applicable)

If we offer subscription-based purchase options, the following cancellation rules apply:

Subscription Cancellation

• You may cancel your subscription at any time, effective for future deliveries.

• Cancellations must be made before the next billing date.
  After billing has occurred, the upcoming shipment cannot be cancelled.

• To cancel your subscription, you can manage your account settings or contact us at info@goats.at.

Skipping a Delivery

If available in your customer account, you may skip an upcoming order before the billing date.
Skips after billing are not possible.

Failed Payments

If a subscription payment fails:

• The system will attempt to re-charge the payment method.

• If payment cannot be completed, the subscription may be paused or cancelled.

---

Changes to Your Subscription

You may update your:

• delivery frequency

• shipping address

• payment method

• product selection

Changes must be made before the next billing date to take effect for the upcoming order.

---

Refunds on Subscription Orders

Once a subscription order has been billed and processed, it cannot be cancelled or refunded unless required by law or covered under our Refund & Return Policy.

---

Contact for Cancellations

If you need help cancelling or updating your purchase or subscription:

GOATS
📩 Email: info@goats.at
📍 Address: Am Unterfeld 7, 4844 Regau, Austria