Refund policy

Return Policy for Instant Oats

We offer a 14-day return period. This means you have 14 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be:

  • unopened,

  • unused,

  • in the same condition you received it,

  • in its original packaging.

Opened or unsealed food products (such as Instant Oats) cannot be returned for hygiene and safety reasons.

A receipt or proof of purchase is required.

How to Start a Return

To start a return, please contact us at info@goats.at.

Returns must be sent to the following address:

Am Unterfeld 7
4844 Regau
Upper Austria
Austria

Return Shipping Costs

The customer is responsible for the cost of return shipping.
Packages sent without postage or "return to sender" cannot be accepted.

If your return is approved, we will send you instructions on how and where to send your package.
Items sent back to us without first submitting a return request will not be accepted.

For any return-related questions, you can always contact us at info@goats.at.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

The following items cannot be returned:

  • Opened food items (including Instant Oats)

  • Sale items and gift cards

If you are unsure whether your item is eligible for return, feel free to contact us.

Exchanges

If you wish to exchange an item, please return the original item according to our return policy and place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

The item must still be unopened, unused, and in its original packaging.
Opened food products are excluded from the EU cooling-off return.
Return shipping costs must be covered by the customer.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, you will be refunded to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at info@goats.at.